The Situation
As a newly established business, Sweep Cleaning Services aimed to stand out by offering self-booking options – a feature largely unavailable in their area. Their goal was to build an efficient, tech-enabled service that could scale quickly while offering a seamless experience to both customers and staff.
The Challenge
Without legacy issues to overcome, Sweep Cleaning Services had a clear vision: launch with a platform that could manage end-to-end operations, enable customer autonomy, and reduce time spent on manual tasks. Their key requirement was a flexible system that would support rapid growth and deliver a premium customer journey.
Taking Action
They implemented ServiceOS to power every part of their business – from booking and payments to communication and team coordination. The self-booking system, live availability management, and automation tools were pivotal in laying the foundation for their efficient and scalable service.