Streamlining HVAC Operations with ServiceOS
Family Klima Ltd., led by Managing Director Viktoria Atanasova, is a well-established HVAC company with over 5 years in the industry. Known for reliable, high-quality service, the company supports both residential and commercial clients with air conditioning installation and maintenance.
Before adopting ServiceOS, Family Klima faced key operational challenges. Managing technician schedules was difficult, leading to double bookings or missed opportunities. Customer communication lacked efficiency due to the absence of a centralized system. The company also lacked accurate data and reporting tools to evaluate performance and make informed decisions.
The business needed an all-in-one solution to manage scheduling, streamline customer communication, and support on-site team coordination – all while reducing manual work. Gaining access to reliable business insights and real-time team availability was critical for improving efficiency and service quality.
Family Klima chose ServiceOS to unify their operations and eliminate inefficiencies. The platform enabled the automation of time-consuming administrative processes, improved team coordination, and centralized their client database. With real-time availability, online booking, automated invoicing, and team location tracking, the company quickly gained full control over its daily operations.
Since implementing ServiceOS, Family Klima has experienced measurable improvements:
Viktoria Atanasova
Managing Director
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