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If you are entrepreneurial at heart and you’re looking for a lucrative business opportunity with high demand and low start-up costs, starting a cleaning business could be the perfect fit for you. The industry continues to grow as an increasing number of people prefer to spend their valuable time on things other than chores. With […]

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Every seasoned marketer and sales professional is highly aware of the sales funnel. It is a fictitious funnel with various stages that turn website users into paying customers through a specialised buyer journey. Starting with awareness and culminating in a sale, the sales funnel is a critical component in every marketing and sales process that […]

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The Comprehensive Guide to Job Tracking Managing a service-based business is not easy. You have teams that often work on-site at your customers’ locations instead of at the office. Each job needs to be scheduled in advance and the right specialist needs to be assigned at the right place at the right time.  This means […]

Discover the Ultimate guide to unlocking sales success with automation! Streamline tasks, save time, and supercharge your sales with the power of automation.

What is Sales Automation? A Complete Guide In the business world, it doesn’t matter whether you’re selling in the business-to-business (B2B) or business-to-consumer (B2C) space. What matters most is that you are selling. The higher your sales, the greater profitability for your company. And that’s where your crew of sales reps shines.  These professionals are […]

Customer Complaints: Common Types and Resolutions Customer complaints are one of the most valuable sources of information for improvement in an organisation. They should be viewed as golden nuggets because there’s simply no better way to help improve your customer complaints processes.  In addition to this, handling customer complaints well can help to prevent customer […]

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The Beginner’s Guide to Building a Customer Loyalty Program The cost of new customer acquisition is considerably high for most businesses. That’s why retaining existing customers has become such a major priority. Repeat business makes up the bulk of most organisations’ revenue and ensuring that existing customers are happy and satisfied has become a major […]

Complaint Management and How to Effectively Handle Complaints

Complaint Management and How to Effectively Handle Complaints Because no organisation is perfect, it’s only natural for customers to express dissatisfaction with products or services. Such customer complaints may be a natural part of the business process but they don’t have to be overwhelming or ruin your business’ reputation. With this in mind, it’s essential […]

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Automation in Business: Examples, Benefits and Solutions Automation in business in this day and age is absolutely inescapable. It’s necessary for every business to thrive and compete more effectively. Without such automation, you are looking at greater inefficiencies and resource wastage, which could be detrimental to the health of your business. This is where business […]

Common Appointment Scheduling Issues That Can Cost Your Business Money

Common Appointment Scheduling Issues That Can Cost Your Business Money Appointment bookings and the subsequent services performed by your field service business’ team are the lifeblood of your company. The more properly scheduled appointments you have, the better it is for your brand, reputation and bottom line. However, there are several scheduling problems that may […]